Refund policy
At Attire Avenue, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully.
1. Return Policy
We offer a 30-day return policy. You have 30 days from the date of receiving your order to request a return.
To be eligible for a return, your item must meet the following conditions:
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The product must be unused and in its original, new condition.
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The product must be returned in its original packaging.
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The item must be complete, including all original accessories and parts.
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You must provide proof of purchase or your order confirmation.
2. How to Request a Return
To request a return, please contact us by email at:
Please include:
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Your order number.
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The reason for your return.
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Photos of the product, if applicable.
Our customer support team will provide you with the return instructions.
Once your return is approved, you must send the product back within 14 days of receiving our return approval.
Please do not send items back without contacting us first.
3. Refund Policy
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If your refund is approved, it will be processed within 10 days of receiving and inspecting the returned product.
The refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to display the refunded amount in your account.
4. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at support@Attireavenue.shop.
Please include your order number and clear photographs of the issue so we can investigate and assist you with an appropriate solution.
Your statutory consumer rights remain unaffected.
5. Return Shipping Costs
For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed.
If an item is faulty, damaged, or incorrectly supplied, please contact us so we can arrange an appropriate solution.
6. Non-Returnable Items
Products that have been used, damaged through customer misuse, or returned without their original packaging may not qualify for our voluntary change-of-mind return policy.
This does not affect your statutory rights regarding faulty or misdescribed goods.
7. Contact Us
If you have any questions about returns or refunds, please contact our customer support team:
Name: Attire Avenue
Gmail:support@Attireavenue.shop
Phone Number: 0161 477 2565
Address: Attire Avenue, 10 Bramhall Lane, Stockport SK2 6HR, United Kingdom
Thank you for shopping with Attire Avenue. We appreciate your trust and are always happy to help!